Experience Survey

Help us improve your experience

Your feedback helps us make the portal easier and more useful for you. This survey takes less than 5 minutes.

About 5 minutes

Your answers are private

Contact Information

So we can follow up on your feedback if needed.

Full name*

Email address*

2. How often do you log in to the portal?*

Almost every day

Once or several times a week

Once or several times a month

Only when I need something specific

This is my first time

3. How easy is it to find what you're looking for on the portal?*

Very easy

Easy

Neutral — sometimes I struggle

Difficult — I often get lost

Very difficult — I rarely find what I need

4. Which parts of the portal feel confusing or difficult? (select all that apply)

Finding my account number

Understanding the Payouts section

Viewing my bookings

Changing my password or personal information

Understanding technical terms (Payout, Mercury, etc.)

The text size is too small

The colors and screen contrast

Knowing who to contact when I have questions

None — everything feels clear to me

5. What information is most important to you when you log in?*

The status of my bookings

Payment information I've received

Notifications and account alerts

Account details (number, status, etc.)

Other (please specify below)

6. What would you like to be able to do on the portal that you currently can't? (select all that apply)

Download payment receipts as PDF

Live chat with support

Call support directly from the portal

Receive notifications by text message (SMS)

Video tutorials to learn how to use the portal

Other (please specify below)

7. How easy was it to find and use the accessibility options (text size, contrast, etc.)?* The portal offers tools to adjust text size and visual settings. We'd like to know how that experience went for you.

Very easy to find and use

Easy to find and use

I found them, but they were hard to use

Hard to find, took me a while

I didn't know they existed

I've never needed to use them

8. When you need help, how do you prefer to contact support?*

9. Which device do you use most often to access the portal?*

Computer (laptop or desktop)

Mobile phone / smartphone

Tablet (iPad or other)

I ask someone else to check it for me

10. What do you like most about the portal? Optional. Knowing what already works helps us not break it.

11. Looking ahead, what feature or improvement would you love to see in the portal in the future? Optional. Think bigger — anything that would make your experience better down the road, even if it doesn't exist today.

Your responses go directly to our team. Thank you for helping us improve.

Thank you for your feedback!

We've received your responses. Our team will use them to make the portal more useful and easier to use.